Flood Insurance FAQs

Who do I contact if I have damage as a result of a flood?

  • Option 1: It's best to contact your agent first when reporting a claim -- they will be listed as the "Producer" on your Flood Policy Declarations - or, your insurance company as soon as possible to begin the claims process.
  • Option 2: Your Claims Department offers a staffed 24/7 emergency phone line available for claims reporting: 1.800.759.8656
  • Option 3: Login at MyFlood.com to report your loss online.

How do I file a claim for flood loss?

  • Contact your agent, insurance company, the Flood Insurance Processing Center, or login to MyFlood.com to file your flood claim. Remember, flood insurance is separate from your homeowners insurance.
  • We may be able to expedite the process if you have any or all of the following information:
    • The name of your insurance company
    • Your flood insurance policy number,
      if available
    • Property location
    • The date the flood event occurred
    • Your current mortgagee information,
      if available
    • The contact information where you may
      be reached at all times,
      even if temporary
      • Such as your cell phone number
        and email address
  • Was the first interior floor damaged by water?  (This first question will be based on building foundation: basement, elevated, non-elevated)
  • What rooms were damaged by flood water?
    • Kitchen?
    • Bathroom?  If yes, how many bathrooms?
    • Bedrooms?  If yes, how may bedrooms?
    • Living Room?
    • Dining Room?
  • Were any of the following items damaged by flood water?
    • Kitchen Appliances
    • Kitchen Cabinets
    • Furnace and/or Air Conditioner
    • Electrical Panel or Breaker Box
  • Approximately how high did flood water reach inside of property?
    • Less than 1 foot?
    • 1-3 feet?
    • 3+ feet?
  • Does the insured reside at this property at least 80% of the year?
  • Are there any known prior losses?

The Flood Insurance Processing Center provides several tools and resources for Agents to learn more about Flood Insurance. Sign up today and receive up-to-date information that keeps you informed of the industry and provides you with training opportunities to engage your Policyholders in a conversation about their flood insurance needs.

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Interested in more flood related training opportunities? Check out our: Live Webinars, NFIP Hosted Training Sessions, eBook Library, NFIP Regulatory Resources and Claims Resources.

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